FAQ - Frequently Asked Questions
If you have questions regarding your order or any of our products, our customer service department is here to help you. Our business hours are Mon.-Fri. 8:30 a.m. - 5:00 p.m. (Central Time).
If you are unable to reach customer service during business hours you may Email Us through our Contact Us form
, visit our Document Library for support documents
or leave a voice mail for our support staff, and we will return your message promptly.
New Dealers / Resellers
To register your interest to become a new dealer please call 800-267-5486 or Email Us
. Applications for new dealers will be sent at the discretion of AmpliVox Sound Systems LLC. New Dealers initial order must total $1,500.00 USD with no minmum order thereafter. First order must be prepaid with valid credit card or with company check.
Portable PA Systems
How do I choose a PA system or sound lectern that is appropriate for my audience size?
Use this as a guide: AmpliVox sound system with 50 watt amplifier and:
- One speaker audience up to 1,000 people; room size up to 10,000 square feet
- Two speakers audience up to 1,500 people; room size up to 15,000 square feet
- Three speakers audience up to 2,000 people; room size up to 20,000 square feet
- Four speakers audience up to 5,000 people; room size up to 25,000 square feet
Will the AmpliVox sound system overpower a small audience of only 20-30 people?
Although our sound systems are designed to cover audiences up to 1,000 or more, depending on the number of speakers in them, they work equally well with smaller audiences.
How do I avoid squealing or feedback?
Feedback occurs when your microphone is too close to the speakers. To avoid feedback in any sound system the presenter should stand to either side of or behind the speakers. When standing in front, the presenter should leave at least 10 feet between herself and the speakers. You can also turn down the microphone volume.
Can I use several Wireless Audio Portable Buddies at the same time in different classrooms in my school?
When wireless sound systems are used within approximately 300 feet of each other, they must be on separate frequencies. Each “Buddy" has 2 built-in frequencies, but different ones can be added. Please call us at 1-800-267-5486 to discuss your special requirements.
What is a Dual Module Speaker?
Model S1201 is a Dual Module Speaker. It has 2 speakers built into a durable acoustically carpeted cabinet with built-in handle & tripod mount.
What is the Voice Priority Feature?
The Voice Priority Feature keeps a presenter from worry or inconvenience by automatically lowering music volume when speaking into the microphone. This is a great option for the emcees or the master of ceremonies at a wedding or other public event.
Can You Plug an iPod into AmpliVox Sound Cruiser?
Yes. If you want to plug an iPod, iPhone, smartphone, or other audio device, all you need is a cable that connects to the device and the line in cable. Once you make sure the PA system knows to play the line in audio, you're set!
How to Use AmpliVox Digital Audio Travel Partner Remote Control?
The Digital Audio Travel Partner PA System's remote is a handy feature that puts control of the 250-watt system in the palm of your hand. With all of the functions the SW915 offers, there are many buttons that can confuse people if they don't use similar technology much. The following video gives a demonstration of each button on the Digital Audio Travel Partner Remote Control and provides instructions.
Since any powerful piece of technology has a bit of a learning curve, watch the video to help with the remote. You will be very happy you did.
If you want to print instructions, go to page 6-7 of the Digital Audio Travel Partner Operation Instructions PDF.
What is a Watt?
AmpliVox has portable pa systems ranging from 5 watts to 250 watts...which begs the question:
What is a watt?
The watt is a derived unit of power in the International System of Units (SI), named after the Scottish engineer James Watt (1736–1819). The unit, defined as one joule per second, measures the rate of energy conversion.
SW915 Travel Audio Partner
Will I need to replace the internal batteries?
The batteries should last approximately one to two years with proper maintenance. The SW915 uses sealed lead acid batteries (SLA) similar to what’s used in an automobile. When the SW915 is not in use it is recommended to leave the unit plugged into an AC outlet; the built in ‘smart’ charger will monitor the battery condition and regulate the battery charging as needed. Avoid running the batteries all the way down prior to recharging, as this may cause irreversible damage to them.
Should the SW915 Travel Audio Partner power be ‘ON’ or ‘OFF’ during charging?
The SW915 power should be turned off during charging for best results. The SW915 will charge if it is turned on while plugged into an AC outlet, but not as quickly as if it were turned off.
When should the SW915 Travel Audio Partner batteries be charged?
The SW915 should be charged when it is first received by the consumer. We also recommend plugging the SW915 into an AC outlet right after each use to keep the batteries in good condition. Avoid running the batteries all the way down prior to recharging, as this may cause irreversible damage to them. If the ‘BATT STAT’ light starts flashing red while in use, the batteries are very low in power, and the SW915 should be plugged into an AC power source as soon as possible. The SW915 may still be used once it is connected to AC power to allow recharging. Please consult the owner’s manual for more details on the battery status indicator light codes.
How long does it take to charge the SW915 Travel Audio Partner batteries?
The SW915 should be allowed to charge for up to six hours after each use. The battery status lights will indicate the condition of the battery at any time during the charge process. When the ‘Power’ indicator light is a steady green light while charging, then the batteries are fully charged. Please consult the owner’s manual for more details on the battery status indicator light codes.
How should the SW915 Travel Audio Partner batteries be prepared for long term storage?
If the SW915 is to be stored for more than a week (such as over winter break or summer vacation) we recommend plugging the unit into an AC outlet and storing it in charge mode. If this is not practical, we recommend disconnecting the batteries, which are located behind the panel with the ‘Quick Setup Guide’ printed on it. Upon putting the SW915 back into service, reconnect the batteries and plug the SW915 into an AC outlet and allow the unit to be fully charged before its next use.
Can I add more microphones to my SW915 Travel Audio Partner?
Yes. The SW915 has three mic inputs and one built-in wireless microphone receiver in the basic package, and can be expanded up to four additional built-in wireless microphone receivers upon request. A number of additional microphones can also be added with an external microphone mixer.
Can I add more speakers?
Yes. The line-level output (labeled ‘LINE OUT’) on the SW915 control panel will support a powered speaker, as well as a transmitter for using wireless speakers. Please go to http://www.ampli.com/wireless-powered-speakers/
to see our speaker products.
Can I use my SW915 Travel Audio Partner with a built-in house sound system?
Yes. The line-level output (labeled ‘LINE OUT’) on the SW915 control panel can be used to provide a 600 ohm unbalanced signal to a house PA system.
Can I leave the SW915 Travel Audio Partner on the ground when I use it outdoors?
Yes, but when the unit is placed on the ground, the usable range is reduced. To get the best area coverage put the SW915 on a tripod. You may also put the unit on a raised platform.
What is the Warranty on the SW915 Travel Audio Partner?
Six years, except the CD player and optional MP3 recorder/player, which each have a two year limited warranty; and the SLA batteries, which have a 1 year limited warranty.
What is the difference between the S805A amplifier and the SW805A amplifier?
Both are 50 watt amplifiers with 3 external mic inputs (wireless, condenser, dynamic), 2 external speaker jacks, aux line input with volume and tone controls, and line out to record presentation. Model SW805A includes the extra feature of one built-in wireless receiver with 2 user selectable frequencies.
Can I add more speakers to the PA amplifier?
Yes. The amplifier has two outputs for speakers. You can add up to 4 AmpliVox speakers by adding a Y adapter. The total speaker impedance per channel should not be more than 16 or less than 4 ohms.
When I turn my amplifier on, nothing happens?
First, check your power source:
- If you are powering the system with 10 D-cell alkaline batteries, check each battery to see that it is producing 1.5 volts (15 volts total).
- If you are using the external AC Adapter/recharger (AmpliVox Model S1460), connect it to the jack marked "DC In". The output will be 15 volts, 2 amps, with center positive.
- If you are using our rechargeable system, turn the amp power switch to the "OFF" position, connect the S1465 NiCad Battery Pack to the matching connector inside the amp, and plug in the S1460 AC Adapter/recharger. Leave the amp power switch off until you complete the charging process (8-12 hours or overnight).
Can I use a CD or cassette withmy sound system?
Yes. The amplifier has an auxiliary line input. You can connect a CD or Cassette with a cable so that the sound comes through the AmpliVox speakers. You can even control the volume separately from the mic volume because the aux input has itsown volume and tone controls.
Can I use my computer or video projector with the AmpliVox sound system?
Yes, you can connect a computer or video projector using the auxiliary line input.
How far away can I be from the sound system and still be heard?
You can move around in an area up to 300 feet from the amplifier.
Why doesn't my wireless microphone work?
Your amplifier, transmitter, receiver, and microphone must be receiving power (either from batteries or AC). See that the amplifier is switched to the ‘ON' position. If you have an SW805A amplifier, make certain that the internal wireless receiver switch is in the ON position. If the transmitter & receiver have selectable frequencies, set them to match each other.
Can I add wireless mics?
You can add one wireless receiver to the external “Wireless Mic" input. You can aslo add more wireless systems with an external mixer.
Is power included with my sound system?
No. You need to order the power source you prefer separately. You have a choice of power sources:
- 10 alkaline batteries
- Model S1460 AC Adapter/Recharger
- Rechargeable system (S1460 AC Adapter/recharger + S1465 NiCad BatteryPack)
How many batteries are needed?
I only see a place for 5 batteries. Ten fresh alkaline batteries are required to operate the sound system for up to 200 hours. Pull out the battery holder. You will see 5 slots on one side and 5 on the other.
Can I leave my batteries in the amplifier when powering the sound system with the AC Adapter / recharger?
Yes, but it is advisable to remove them if you do not plan to use your sound system with batteries for a period longer than one month. Alkaline batteries can leak corrosive material as they age, which can damage your unit.
How many hours use can I get from 10 new batteries?
You should be able to get up to 200 hours talk time with 10 fresh alkaline batteries. When you use wireless mics, extraspeakers, or sound equipment from the auxiliary line input, you will reducethe battery life.
How does the rechargeable system work?
The rechargeable system consists of Model S1460 AC Adapter/recharger and Model S1465 NiCad Battery Pack.
To install the NiCad Battery Pack:
- Remove the alkaline battery holder and connect the Pack to the matching connector inside the amplifier
- Plug the ACAdapter/recharger into the input labeled “DC IN".
- Then connect the AC powercord into your electrical wall outlet.
- With the amp power switch in the'OFF' position, leave the system plugged in for 8-12 hours or overnight.
Follow the same procedure for subsequent charges after the system has been fully discharged. You should get approximately 20 hours use after charging the battery pack. Avoid recharging the battery pack before it has been fully discharged.
A well-known property of all NiCad batteries is that repeated charging of partially-discharged cells can cause them to develop a 'memory' which will drastically reduce their useful life.
When should I recharge my system?
Recharge your system only when the battery pack is fully discharged. Your NiCad Battery pack has to completely run out of power when your AmpliVox sound system will no longer operate. If you want to be prepared for your next presentation but are not sure how many hours of battery life you have left, let your CD or cassette play through the aux line in until there is no more sound.
How long is the AmpliVox warranty?
We have an outstanding Six year limited warranty, the best in the industry, on electronics for all systems with the AmpliVox S/SW805A 50 Watt Multimedia Amplifier, and the Digital Audio Travel Partner®. One year limited warranty on electronics for MityMeg® Megaphones, BeltBlaster®, and MityVox® Products.
Who will service my AmpliVox sound system?
During our six-year warranty period, AmpliVox Sound Systems will make all evaluations and repairs at our Northbrook location. Once a warranty has expired AmpliVox can still provide service at a very reasonable cost.
Lecterns & Podiums
Can I get a lectern in a special color?
Special order colors are available on many models. Please call to get price and availability.